Our mission is to provide the best personalized care for your pets. We offer full-service care including dog walking, grooming, overnight stays and more to make your pet feel like a true champion.

CANCELLATION-LATE-NO SHOW POLOCIES

SCHEDULED APPOINTMENTS & CANCELLATIONS

Scheduling is important to maintain the flow of the shop. We strive to book appointments so we can keep our appointment times short (as best we can) and accommodate our client’s schedules. If unable to make a scheduled appointment, we would appreciate 2 business days’ notice during business hours (cancellation outside of business hours i.e. Sundays is not within business hours) or a $25.00 fee will be charged on your next visit.

NO SHOWS

If you do not show up for your scheduled appointment, you are responsible for 100% of the service fee. This fee must be paid before re-booking your appointment. If the fee is not paid, your account will be de-activated and no future booking will take place.

LATE ARRIVALS

Please give us a call if you are running late for your scheduled appointment. If you are more than 15 minutes late, your appointment may have to be re-scheduled or the service type changed. If the appointment is being re-scheduled, 100% of the service fee must be paid before re-booking. If the fee is not paid, your account will be de-activated and no future bookings will take place.