Frequently Asked Questions

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Grooming

  • For dogs we recommend every 6 to 8 weeks.

    Cats require nail trims once per month, and grooming varies depending on the breed - call us and we’ll help make a recommendation.

    Bunnies require a nail trim once per month, and grooming every 6 months.

    In all cases, the ideal time depends on the length and condition of your pet’s coat.

  • Yes, all breeds welcome, though the services may vary depending on the pet’s temperament and coat condition.

  • It varies depending on your pet’s breed, length and condition of their coat. Every pet has a different type of hair that requires a unique touch.

    When in doubt, give us a call and we can make a recommendation.

  • Professional grooming ensures safety, expertise and the highest quality of care.

  • While nail trimming seems harmless, it can cause great harm to your pet if done incorrectly. It’s best left to professionals for safety.

  • We use natural, hypoallergenic products and gentle techniques.

Bathing

  • Dogs: typically every 6-8 weeks; Cats: typically every 2 months, though it depends on the breed - give us a call and we can make a recommendation.

  • We use natural, hypoallergenic and pet-safe products.

  • Yes, we offer specialized treatments to help get the smell out.

  • Yes, for all pets as needed.

  • Our expert team will happily consult with you on the best ways to acclimatize your pet.

Dog Walking

  • Rain, snow or shine, we will typically walk dogs outdoors. We will shorten walks, or make indoor alternatives for severe weather events.

  • Walks range from as little as 15 minutes, to an hour. We also offer all-day adventures that include several walks throughout the day.

  • Yes, we can absolutely do private 1:1 walks with your dog.

  • We will typically group dogs by size and temperament.

  • We can do private 1:1 walks with your dog if they don’t do well in packs.

Overnight Stays

  • We provide a comfortable, secure accommodation inside our Founder’s home.

  • Yes, the Founder is always close to your pet.

  • You should bring food and treats that your pet loves, and you can also bring bedding or their favourite toys.

  • We give a little extra attention to pet that are having a hard time, to ensure their comfort.

Health & Safety

  • Yes, up-to-date vaccinations are required.

  • We have a daily cleaning routine with pet-safe disinfectants.

  • We have documented emergency plans for a variety of scenarios, and are within quick access to a veterinarian as needed.

  • We will happily accommodate pets with special medical needs according to the care instructions you provide us.

Behavioural Concerns

  • We provide a little extra attention and care as needed, calming techniques and gradual exposure.

  • Our staff are Certified in Animal Behaviour and animal First Aid

  • While we can help some animals adjust their behaviour in our care, we don’t offer formal dog training at this time.

  • Our team will consult with you on the best course of action. We can offer some private 1:1 accommodations if needed.

Booking & Policies

  • Appointments are available on a first-come, first-served basis, and typically book more than a week in advance. That said, you can always contact us to inquire about last minute accommodations.

  • We require a minimum of 24-hours notice for cancellations.

  • We accept cash, debit or credit.